Return & Refund Policy

1.General Return Policy

Due to the nature of our products (perishable collectible seeds), returns and refunds are generally not permitted. Limited return options are available under the strict conditions set out in this Policy.

Products are sold “as-is” with no warranty of outcomes, including germination, viability, or genetic characteristics. Please refer to the Germination Guarantee page for viability claims in eligible jurisdictions.

2.Return Eligibility Requirements

A return may only be considered if all of the following conditions are met:

• -Return request submitted within 14 days of confirmed delivery;
• -Original packaging is unopened and the seal is intact;
• -No signs of use, damage, or tampering;
• -Valid order confirmation or proof of purchase provided.

Note: Opening the product packaging automatically disqualifies the item from return eligibility, as described in the EU Consumer Rights notice above.

3.Germination Guarantee vs. Return Policy

If you have a quality concern about seed viability, you may be eligible to submit a claim under the Germination Guarantee instead of a return. The Germination Guarantee applies exclusively in jurisdictions where cannabis germination is legal and is subject to its own separate terms and documentation requirements.

An active Germination Guarantee claim and a return request cannot be submitted for the same order simultaneously. If you have opened your seeds to test viability, the standard return route is no longer available - the Germination Guarantee route applies instead (subject to eligibility).

4.Return Process

1. 1.Email privacy@evervale.org with your order number and reason for return;
2. 2.Attach photos of the unopened product if requested;
3. 3.Await approval - we aim to respond within 5 business days;
4. 4.If approved, follow the return shipping instructions we provide.

5.Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as Evervale cannot be held responsible for returned parcels lost in transit.

6.Refund Options

If a return is approved, Evervale may provide one of the following at its sole discretion:

• -Replacement product;
• -Store credit for a future order;
• -Refund to original payment method - in exceptional circumstances only.

7.Non-Returnable Items

The following items are not eligible for return under any circumstances:

• -Opened, unsealed, or used products;
• -Products with signs of tampering or damage caused by the customer;
• -Requests submitted after 14 days of delivery;
• -Promotional, free, or gift seeds;
• -Products improperly stored by the customer (not in cool, dry conditions).

8.Damaged Products on Arrival

If your order arrives visibly damaged, please report this within 7 days of delivery by emailing privacy@evervale.org with clear photos of the damaged packaging and contents. We will assess the claim and arrange a replacement or resolution at our discretion.

9.Lost or Missing Orders

If your order has not arrived within the expected timeframe, contact us at privacy@evervale.org. We will initiate a carrier trace and work toward a resolution. Resolution timelines depend on postal carrier investigation procedures and are outside our direct control.

10.Online Dispute Resolution (EU)

EU consumers who are unable to resolve a dispute directly with Evervale may use the European Commission’s Online Dispute Resolution platform:

https://consumer-redress.ec.europa.eu/index_en

Our contact for ODR purposes: privacy@evervale.org

Evervale is not obliged to participate in alternative dispute resolution proceedings, but we are committed to resolving all customer concerns directly and fairly. We encourage you to contact us before initiating any formal process.

11.Exceptions and Discretionary Resolutions

Evervale may, at its sole discretion, provide resolutions in exceptional cases not covered by this Policy. Such resolutions do not create a precedent or obligation to provide the same resolution in future cases.

12.Policy Changes

We may update this Policy from time to time. Changes are effective upon posting to the Website. The version date at the top of this page indicates when the Policy was last updated.

13.Contact

©2026 EVERVALE. All rights reserved. Sold strictly as collectible or souvenir seeds. Not intended for illegal use where prohibited by law.